Question 1

What is Python Solar?

Accepted Answer

Python Solar is a Nigerian premium solar energy company that designs, supplies, and installs solar systems — panels, inverters, lithium batteries, and full hybrid kits — for homes, businesses, and industries across Africa.

Question 2

Where is Python Solar located?

Accepted Answer

Our head office is in Lagos, Nigeria. We deliver and install nationwide and ship hardware across West Africa.

Question 3

Is Python Solar a registered company?

Accepted Answer

Yes. Python Solar is a registered Nigerian limited liability company with full tax and CAC compliance.

Question 4

How do I get started with solar?

Accepted Answer

Use our online Solar Calculator to estimate your system size and cost, then chat with us on WhatsApp at +234 708 347 9660 for a free site assessment and quote.

Question 5

Do I need to know anything technical before buying?

Accepted Answer

No. Our engineers handle every technical decision — sizing, wiring, panel layout, battery type. You just tell us what you want powered.

Question 6

How much does a solar system cost?

Accepted Answer

A reliable home system in Nigeria typically ranges from ₦1.2M to ₦8M+ depending on load, battery size, and panel count. Use our calculator for a personalised quote.

Question 7

Do you offer installment payment plans?

Accepted Answer

Yes — we offer flexible payment plans through verified financing partners. Speak to our sales team on WhatsApp for terms.

Question 8

What payment methods do you accept?

Accepted Answer

Bank transfer, debit/credit card, USSD, and verified instalment financing. We do not accept cash for orders above ₦200,000 for security reasons.

Question 9

Is the calculator's estimate the final price?

Accepted Answer

It is a very close estimate based on real Nigerian tariffs and sun-hour data. A site assessment may adjust the number by ±10% for cabling, mounting, and roof complexity.

Question 10

Do I pay before installation?

Accepted Answer

We require a deposit (typically 60–70%) to lock in your hardware and schedule. The balance is paid on commissioning.

Question 11

Do prices include VAT?

Accepted Answer

All listed prices already include 7.5% VAT.

Question 12

What brands of inverters do you sell?

Accepted Answer

We stock tier-1 inverters from Growatt, Deye, Victron, Felicity, and SRNE — all backed by full manufacturer warranty.

Question 13

What battery technologies do you offer?

Accepted Answer

LiFePO4 lithium (recommended — 10+ year lifespan), GEL, and tubular. Lithium is the premium choice for daily-cycle use.

Question 14

What kind of solar panels do you sell?

Accepted Answer

Mono PERC panels (450W–620W) from JA Solar, Canadian Solar, Jinko, and LONGi — engineered for African heat tolerance.

Question 15

Are your products original?

Accepted Answer

100%. Every product ships with a manufacturer serial number you can verify directly with the brand.

Question 16

Do you sell complete solar kits?

Accepted Answer

Yes — pre-engineered kits from 1.5 kVA to 20 kVA with everything you need: panels, inverter, batteries, controller, cables, and mounts.

Question 17

Can I buy individual components only?

Accepted Answer

Absolutely. Browse our catalog and add any combination of panels, inverters, batteries, or accessories.

Question 18

Do you install nationwide?

Accepted Answer

Yes. We install across all 36 Nigerian states. Installations outside Lagos incur a travel-and-logistics fee.

Question 19

How long does installation take?

Accepted Answer

A standard home system: 1–2 days. Mid-sized business systems: 3–5 days. Large commercial installs: 1–2 weeks.

Question 20

Do I need to be home during installation?

Accepted Answer

An adult representative must be on-site to sign acceptance forms and approve final commissioning.

Question 21

Will installation damage my roof?

Accepted Answer

No. Our certified installers use non-penetrating clamps on metal roofs and waterproof flashings on tiled roofs. We carry full liability insurance.

Question 22

Can I install the system myself?

Accepted Answer

We strongly discourage DIY — improper wiring voids warranties, can cause fires, and may injure you. Use a certified installer.

Question 23

Do you remove old or faulty solar systems?

Accepted Answer

Yes — we offer system audits, decommissioning, and full upgrades for legacy systems.

Question 24

What warranty do products carry?

Accepted Answer

Panels: 25-year linear power output, 12-year product. Lithium batteries: 5–10 years. Inverters: 5–10 years depending on brand. Installation workmanship: 2 years.

Question 25

What if my inverter fails under warranty?

Accepted Answer

Contact us on WhatsApp with your serial number. We dispatch a replacement or repair team within 48–72 hours in Lagos, 5–7 days nationwide.

Question 26

Do you offer maintenance plans?

Accepted Answer

Yes — annual maintenance plans include panel cleaning, battery health checks, firmware updates, and priority emergency response.

Question 27

How do I report a fault?

Accepted Answer

Use the Help Center form, the Solaris chat assistant, or WhatsApp +234 708 347 9660 for fastest response.

Question 28

Is your customer support 24/7?

Accepted Answer

Emergency support is 24/7 for installed systems. General sales and enquiries: Mon–Sat, 8 am – 7 pm.

Question 29

How much will I save monthly?

Accepted Answer

Most customers eliminate 80–95% of their grid electricity bill. Exact savings appear in your calculator results.

Question 30

What is the payback period?

Accepted Answer

Typically 3–5 years for homes and 2–4 years for businesses, after which you save the equivalent for 20+ years.

Question 31

Will solar power my air conditioner?

Accepted Answer

Yes — provided the system is sized for it. We recommend inverter ACs paired with a hybrid solar system.

Question 32

What happens during prolonged cloudy weather?

Accepted Answer

Hybrid systems automatically switch to grid or battery backup. We size batteries to cover 1–3 days of cloudy weather depending on your budget.

Question 33

Can I use solar at night?

Accepted Answer

Yes. The battery bank stores excess daytime energy and powers your home through the night.

Question 34

Do panels work in the rainy season?

Accepted Answer

Yes, but at reduced output (≈40–60%). Our sizing assumes seasonal variation so your power stays consistent.

Question 35

Do you ship outside Lagos?

Accepted Answer

Yes. We ship hardware nationwide and across West Africa via verified logistics partners.

Question 36

How long does delivery take?

Accepted Answer

Lagos: 1–3 days. Other Nigerian states: 3–7 days. ECOWAS countries: 10–20 days.

Question 37

Is delivery free?

Accepted Answer

Delivery is free within Lagos for orders above ₦500,000. Outside Lagos, fees depend on volume and location — we quote on WhatsApp.

Question 38

Can I pick up my order at the warehouse?

Accepted Answer

Yes. Schedule a pickup window after payment via your order confirmation email or WhatsApp.

Question 39

What is your return policy?

Accepted Answer

Unopened, unused products may be returned within 7 days of delivery. Custom-installed systems are non-refundable but covered under warranty.

Question 40

Who pays for return shipping?

Accepted Answer

If the product is defective, we pay. If you simply changed your mind, you cover return logistics.

Question 41

How fast are refunds processed?

Accepted Answer

Refunds are processed within 5–10 business days to the original payment method.

Question 42

Do I need an account to buy?

Accepted Answer

An account lets you track orders, save quotes, view installation reports, and reorder spare parts faster.

Question 43

Is my data safe?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We never sell your information.

Question 44

How do I reset my password?

Accepted Answer

Click 'Forgot password' on the sign-in page. A reset link is emailed instantly.

Question 45

What is Solaris?

Accepted Answer

Solaris is our 24/7 AI assistant that helps you size systems, compare products, and answer technical questions in real time.

Question 46

Is Solaris a human?

Accepted Answer

No — Solaris is an AI. For complex requests, it routes you to a human engineer instantly.

Question 47

Does Solaris remember past conversations?

Accepted Answer

Yes, within your account. Sign in to keep chat context across sessions.

Question 48

How much CO₂ does a solar system save?

Accepted Answer

An average 5 kW home system avoids about 4–6 tons of CO₂ per year — the equivalent of planting 100+ trees annually.

Question 49

What happens to old batteries?

Accepted Answer

We collect end-of-life batteries from our customers and route them to certified recyclers — never landfill.

Question 50

Are panels recyclable?

Accepted Answer

Yes. Modern solar panels are >90% recyclable and we partner with certified e-waste handlers for end-of-life.

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